Q: How do I place an order?
Step 1: Pick the product of your choice.
Step 2: Click on SHOP.
Step 3: Click on ADD TO CART on the products you wish to purchase.
Step 4: Click on PROCEED TO CHECKOUT
Step 5: Fill out your personal details required for the delivery of your order.
Step 6: Choose a payment option most convenient to you.
Step 7: Confirm & place your order.
For any further questions, you can contact us at
or chat with us using the Live chat at the bottom of your screen.
Q: Can I ship the products to an address that is different from my billing address?
Yes, you can do this by filling in your address as the ‘Billing address’, and the address you wish to ship it to, as the ‘Shipping address’.
Q: How do I know that my order is confirmed?
The confirmation status of all paid orders will be automatically updated in the ‘My Account’ section.
Q: Do I have to have an account to place an order?
No, you can place an order using guest checkout without having an account. However, we strongly recommend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.
Q: Can I order a product that is “Out of Stock”?
Unfortunately, products listed as “Out of Stock” are not available for immediate sale. However, we can notify you as soon as the product is back in the stock. Simply click on the product, once you are on the product page, you will see an option that says ‘Notify Me’ and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have an account and are signed in at the same time.
Q: Why was my order payment rejected?
There are various reasons why this may have happened ranging from validity of card/ banking details, insufficient funds in the account or technical difficulties. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit card details and try again. Also, check that your name and address match the name and address on your current credit card.
Q: I cannot complete my registration, what do I need to do?
Contact us, detailing the problem you have encountered. You can email us on email@example.com will be happy to assist you.
Q: I forgot my password, what can I do?
If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.
Q: How do I make changes to my order?
You can’t modify the order once it has been placed. We suggest you cancel the order and place a new order with your desired changes.
Q: What if an item is out of stock?
If an item is out of stock, simply click on the product, once you are on the product page, you will see an option that says ‘Notify Me’ and enter your registered email address. We will send you a notification email as soon as the product is back in stock. If you are interested in purchasing it immediately, contact us at firstname.lastname@example.org and we can make a batch for you.
Q: What payment types do you offer?
For Domestic orders: You can pay for purchases using Debit, Credit card, Net banking methods.
For International Orders: You can pay for purchases using credit card (applicable to all countries) or debit card (applicable to select countries) only.
Q: How can I use a Gift Voucher/Promotional code on my order?
When you have clicked on the ‘Checkout’ button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.
SHIPPING AND DELIVERY POLICIES
Q: How does the delivery process work?
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.
Q: How can I track my order?
We dispatch most orders within 24 – 48 hours (excluding Sundays and public holidays, local/ natural disturbances) International orders are dispatched within 36-48 orders subject to destination country guidelines.
You can track your order from the ‘My Account’ section on the website to get an update on your order status. Here, you will be assisted with a tracking number. In case of any issue with your order, we will notify you immediately.
Q: Does urja has any physical stores?
If you have any additional questions, write to us on email@example.com